Cancellation and Refund Policy
Sunchemist.com commits to the promise of quality healthcare at your convenience. Our customer support is on round-the-clock service to solve your queries. In case, any inconvenience persists while purchasing medicines from our website, kindly reach out to us.
Cancellation of the products is possible only under the following circumstances:
By the Portal
- If the product is out of stock
- If the buyer exceeds the maximum quantity of the purchase allowed.
- Non-payment
- Disputes and grievances.
By the Customer
- Cancellation of the order by customer.
- Only in the condition of before the dispatch of package.
General information
If the product is damaged in transit or lost in transit, we provide the full replacement of the product. The same has to be reported within 7 days after the receipt of damaged articles with valid video & photo proofs as directed on the site. In case of undelivered / lost article, the same has to be reported in 7 days beyond the transit period with valid certificate of relevant Post Office or Courier agency. Any matter if reported beyond the given time-frame shall not be entertained for refunds/fresh supplies.
In the case of partial order delivery, we charge the customers only for the product received by them. The amount pertaining to the rest of the order is refunded.
The refund of the amount may take up to 30 business days to be processed.
In case you are still unsatisfied and have queries or complaints, please reach out to our customer service executive or write us at info@sunchemist.com
Returns, Refunds & Changes to your Order
When a customer places an order, an email is sent to them by Sunchemist.com which confirms the order placed by the customer. There is another email that follows the confirmation mail and is likely to be received within 24 hours from placing the order. This email asks the customer to reconfirm the order details and advance payment before the process of order and shows that it will be dispatched shortly.
In case there is an issue regarding the payment, like a non-completion of the payment, an email is sent to the client addressing the same. The customer shall also be reached out on alternative modes like making aphone/skype call, sending sms or whatsapp, etc.
Sunchemist.com offer 100% payment refund or reshipment of the products ordered by you If for any reason your order does not reach you within a maximum of 30 days. If for some reason, your order does not show up or is damaged in transit, we will ship you another package or issue you a refund as per your request. If an item or items are returned to us due to non-compliance issues with your country’s import laws and customs regulations, a payment refund will be issued. Sunchemist.com in case of partial orders, charge according to the products received by the client. In all the conditions as mentioned above or otherwise not stated, the refund amound will be made after deducting the actual costs charged for shipping.
Reshipments of Lost orders
Any order which is lost is reshipped or refunded by Sunchemist.com. If there is a delay faced in receiving the order, it is important to report it to the customer care within 15 days from the day it is shipped to the customer. A refund or reshipment for the order lost is done as soon as it is reported. Any report that is made beyond 30 days will not be accepted or refunded.
Sunchemist.com is known to be the most reliable pharmaceutical store with an objective to provide satisfaction to all the customers. 100% effort is put on all the orders placed by any customer what so ever. The delivery of each product is ensured by us so that it reaches to our buyers on time.
There can be many reasons why the order is canceled by the customers and is kept as flexible as possible. Following are the reasons where cancellation
policy will stay put
If the product ordered by the customer is limited in its quantity, the cancellation policy for the same holds applicable in order to avoid any inconvenience by our customers later on.
If the buyer has a problem with the product offered by us, there is a support team that can get in touch with them to provide the most amicable solution for the same.
If the product ordered by the client is not in stock, it is canceled right away.
The orders made online are pre-paid and in case there is an error in the payment of the order, it holds canceled.
A customer can get the order canceled at any time and it will be accepted as long as the reason provided by them is justifiable and before the dispatch of package.
In case our client is not satisfied with the product, he/she can raise a complaint against the item which will then do for the complete refund policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 30days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some delay in processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@sunchemist.com
Exchanges
We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at info@sunchemist.com along with photograph & video of damages. Send your damaged products, once after taking our approval on email, at our registered address mentioned on portal.
Shipping
You may receive a refund, post deducting the cost of onward shipping to you as per actual basis, depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We’re regarded as the most dependable pharmaceutical shop to give satisfaction to each of our prospective clients. 100% focus is set on all of the orders placed by any client. We guarantee the shipping of each item to ensure it reaches our clients safely.
Please contact our customer care if you happen to cancel the purchase. Upon receipt of this cancellation notice, we will cancel this order and refund the whole amount if the dispatch hasn’t yet processed. We won’t be in a position to cancel orders that have been processed or sent out.
Disputes and complaints:
When any disagreement at the item finds with a client subsequently, please contact our customer care staff promptly so that we may help to get an equitable solution.
Non-Receipt of Payment:
Unpaid Orders are thought to be cancelled.
Cancellation by the customer:
When any client wants to cancel their purchase, please contact our customercare. Upon receiving this cancellation notice from the client, we will cancel this order and refund the whole amount when we haven’t processed the order. Charges which have already discharged or discharged us out may not have the ability to cancel.
Refund:
If were produced the payment using a charge card, we’d refund the same.
Typically we require no less than 30 days to refundable refunds.
Complete satisfaction:
If you’re dissatisfied with some of our products, you could report to our client support staff.
In Case You have any queries, please email us at: info@sunchemist.com
Cancellation Policy
Our cancellation policy allows the customer to cancel their package provided they meet certain conditions. We encourage the customer to read our cancellation policies to ensure they know about the rules of cancellation.
Although we will never ask you to cancel orders from us as we do have a quite good company reputation in bringing customer satisfaction.
Also sometimes there are external factors that leave the customer no other option than to cancel the order.
How to cancel orders on our portal?
The cancellation policy on our portal is simple and you can easily cancel your package online. If you cannot then you can also call on our helpline number and cancel the order.
Remember that in both cases you will have to give a cancellation reason mutually accepted.
Once you cancel the order and provided that it meets all the terms and conditions of our cancellation policy you will receive a cancellation invoice from us.
How do we refund our cancellation orders and requests?
First, upon receiving any cancellation order, we track whether they are meeting our cancellation policy norms. Then we check out the order volume and call our delivery and logistic team to stop proceed further with the shipment.
Then as far as the refunding process is considered we do not pay any refunds by cash or drafts. We only pay you back online directly to your account.
Thus the customers will have to send their bank account deatils and all other information for us to make the payment. Please follow online Cancellation process.
We do not stand liable under any circumstance if the bank account information is wrong or invalid.
Also, you will have to wait for a minimum period of 7 working days from the day you placing the online cancellation order on our portal till the time we process the cancellation.
Moreover, we are also not liable if the money is not credited back to your account within 30 days. Please make sure to visit and talk with your bank for verification.
What is not refunded back?
In no circumstances do we refund you the taxes and the customs duty or any other charges that are levied by the government as a part of taxation rules in your country or state.
Please note that you cannot also hold us liable for this. Also the refund of shipping cost sending the package to you wont be refunded as well.
In which cases does the cancellation policy work?
So, once you have gone through the above information which is important let’s look at the conditions or scenarios where you can cancel your orders and what are the conditions for meeting our guidelines.
Cancellation due to product out of stock
This is when your order will be canceled automatically from our end. This is one of the few cases where we will cancel your order if the medicines that you have ordered are not within our current stock.
On our portal, we will try and respect your order by providing any partial orders if that is within our capabilities and if the medicine is partially available in our stock.
Cancellation of order due to non-receipt of payment
There are times when we have to cancel the order automatically if you don’t pay us after placing your order. See, you will be receiving a temporary mail when you finalize your order. After this we will send you an email with your total bill or invoice which is the final confirmation bill after accepting all your orders.
It is expected that the customer will visit the online portal and then pay the amount using the various online modes.
But if this is not done then we will cancel your order.
Cancellation due to delay in order delivery
At times the customer may feel that the time taken for delivery is too long and is not satisfied with our courier and logistics service delivery time management.
Remember, that you can place your cancellation order with us any timebefore the dispatch.
Cancellation due to wrong product delivery
Of course, we are liable if you have received a wrong brand or incorrect dose of medicines apart from the one you ordered.
Remember that after you have received the delivery of your package and found that a wrong product or dose has been delivered to you, than you have a maximum time of 7 days in which to reach us and place a cancellation and refund request. Any request received after 7 days will not be entertained.
Cancellation due to tampered product
If the product is tampered with in any way you can call us and inform the same and place a cancellation and refund request provide the same is done within 7 days again.
