Shipment And Delivery
Sunchemist.com makes sure to provide the best online healthcare shopping to its customers. Please go through the general queries related to shipment before shopping with us.
At Sunchemist.com, we supply you drugs to anywhere in the world including countries like USA, UK, UAE, China, Vietnam, Malaysia, Japan, Switzerland, Russia, Brazil, Argentina, Algeria, Mexico, Indonesia Zambia, France, Ukraine, Taiwan, Singapore & others in environment friendly and discrete packaging with the stamp of the manufacturer of the medicine. We give you complete assurance of the best medicine hence we are having thousands of satisfied customers all over the world.
We make every attempt to ensure that delivery and receipt of your goods is as stress-free as you can. To ease that, we will keep in touch with you at various stages of their ordering and shipping. Order verification after an arrangement is authorized for payment, then you’ll get an e-mail confirmation of your order. This affirmation will signify your order number which you are able to refer later for assessing the status.
At the moment, we provide two shipping methods: Registered Air Mail and EMS (Express Mail Service). The order processing time is 7 days after receiving the order. All weekend orders will be processed on following working day. We do our best to ensure that your order is shipped as soon as possible.
EMS Delivery
EMS parcels may be sent to 190 countries around the world. If you choose EMS delivery you will be provided with a tracking number that allows you to track your order online. EMS delivery time is a maximum of 25 days plus order processing time. Your tracking number will start working in 5 business days.
Registered Air Mail delivery
The Air Mail delivery time is a maximum of 30 days plus order processing time. The Air Mail tracking number starts working only when you have received your package or there has been an attempt to deliver your item, generally, it is provided for us to make sure you have received your order.
A shipment confirmation mail will be E-mailed to you accompanied with an order tracking number.
Shipment mode
All our orders are packaged and shipped to you by Express Mail Service. We will send you an email regarding the shipment of your order, as soon as the items are handed over to the shipping company, along with the Consignment number/tracking no under which it has been shipped. Please note that not every shipment is traceable, at least not right away. Shipments are generally traceable only after they have cleared our country’s customs department.
Our pharmacy use a number of different shipping methods depending on where you reside and what products you are ordering. You should pay special attention to the date your order was shipped so that you can make an educated guess as to when it will be delivered. If the shipment has not arrived during our posted delivery times, then you should contact us so we can issue a trace and reship, or refund as per our guarantee.
How long will it take for my order to arrive
Once you place your order with us, we immediately send your order for processing after brief verification. Once shipped, your order reaches your doorstep within three business weeks.
Does Sunchemist.com ship internationally
Yes. We are a global online pharmacy and can ship order anywhere across the globe with a few exceptions. International delivery can take a little longer, say upto 4 business weeks.
What are the shipping charges
The cost of shipment varies from country to country and region to region. The static shipping charges are $30 per package. However, we provide absolutely free shipping on order worth $300 or above.
What are the safety precautions while delivering the order
We ensure utmost safety, privacy and hygiene while delivering the order. All the products are processed through machines for delivery. While shipment, the package is well sanitized.
In order to avoid any breach of privacy related to customer’s medical complications, we deliver the product in a discreet cardboard packaging, not disclosing what is inside the package.
Customs
We are based in India, and your local customs treat your order as imported goods. Your order passes through Customs; there might be a delay while they process your order for customs formalities. We suggest you that always allow extra time and order ahead, so during this phase you are not inconvenienced. This delay can be just a few days to 3 weeks in extreme cases.
Delivery times
In most cases, once we received your payment, we promptly ship your order within 24-48 hours of you paying it. The delivery times entirely depend on the postal or shipping agencies. However, please allow up to 20 to 30 days for your order to arrive. You will be contacted if the order is likely to take any longer. To ensure the quickest confirmed delivery of orders, please make sure to mention the complete postal address with the correct zip code. We will not be responsible for any postal delays / non-delivery resulting from incomplete address given.
If you not available at the time of delivery, a notice will be left advising the attempted delivery and how to schedule re-delivery of your package or at which post office your order is being held for collection. In most cases, they will hold them there for 2 weeks before returning back to us.
In case, if customs hold your order for pending import duties or other levies or clarifications, they could hold your order for 3-21 days before contacting you.
If you will not receive your order within the standard delivery time. Please allow us an additional 7 days to establish whether your order is delayed simply, held by customs or indeed lost.
